CUSTOMER SERVICE: 1-800-428-8282


Many of the common questions we receive have been answered below.

If you have additional questions or comments please feel free to contact us.


Monday through Friday
8:00 AM – 5:00 PM central

MAIN: 763-475-6500
TOLL FREE: 800-428-8282

Are Your Natural Ropes/Twines Safe for Animals?2019-11-06T21:57:52+00:00

We have a few kinds of natural ropes and twines. These consist of cotton, sisal and jute materials.

Our sisal and jute products have a softening oil to help keep the natural fibers soft and flexible. We use a vegetable oil that is safe to handle. It is best to consult your veterinarian for recommendations on products that are safe for your specific animal.

What is Working Load Limit (WLL)?2019-10-29T16:01:21+00:00

The term WORKING LOAD LIMIT (W.L.L.) is the rated capacity and maximum load that shall be applied to the chain in direct tension that is undamaged and in “new” condition.

What is Your Product Warranty?2019-11-06T18:21:02+00:00

Please see out Policies and Warranties page to learn more about our product warranty.

Can I Buy Direct?2019-11-06T18:10:45+00:00

Thank you for your interest in our products. Although we make every effort to accomodate someone who would like to purchase our products, at this time we are not able to sell directly to the consumer. We sell strictly through a network of authorized retail stores. To find a retail store nearest you please contact us.

How Can I Sell Your Products?2019-11-06T18:08:35+00:00

To learn more about selling our products in your retail store please contact us. We look forward to hearing from you.

Are You Affiliated with Koch Industries Inc. Located in Wichita, Kansas?2019-08-14T17:21:30+00:00

To our valued customers and visitors: in response to inquiries, we wish to advise that we are not in any way associated, or affiliated with “Koch Industries, Inc.” located in Wichita, Kansas (, or its owners.

We are located at 4200 Dahlberg Drive in Golden Valley, Minnesota 55422. If you have further questions please contact us.

Monday through Friday
8:00 AM – 5:00PM
MAIN: 763-475-6500
TOLL FREE: 800-428-8282



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